We are experts in digital strategy and automation of your customer’s experience
Discover how our solutions can take your organization to the next level in the digital world
Digital Strategy & Planning
What do we solve?
If your company needs to carry out digital strategy planning or wants to start a digital transformation process focused on customer relationship management, then this service is of interest to you.
Our proprietary methodology “Digital Ecosystem Strategic Framework” ® is a framework developed and perfected by Focux Digital that incorporates the best practices of strategic marketing and integrates them with the latest trends and methodologies in digital transformation and omnichannel, putting the customer not only at the center of the strategy but also the operation. Through the understanding of your business and your customers, we define your value proposition, business objectives (OKRs), and management indicators (KPIs) to design a digital strategy that will lead you to achieve and exceed your goals.
Development and Implementation of Omnichannel Digital Ecosystems
What do we solve?
Many organizations have different platforms for managing customer relationships that are not integrated or require the development or implementation of portals, applications, and platforms to ensure consistent, memorable customer relationships that generate integrated and relevant data for strategic decision-making.
We specialize in developing, implementing, and integrating omnichannel digital ecosystems for businesses. Our team has expertise in creating custom web portals, CRMs, marketing automation, data analytics, and AI tools. We also develop and implement omnichannel bots to ensure a seamless customer experience across all touchpoints. Our solutions are designed to improve customer engagement, increase conversions, and drive business growth.
We are Hubspot Solutions Providers
Digital Marketing Strategy and Automation
What do we solve?
If your company needs to generate prospects with a high probability of purchase through digital channels, but many of the leads you receive do not meet the profile or your sales team does not have the ability to attend to the prospects in a timely manner, then this service is of interest to you.
At Focux Digital, we specialize in inbound marketing strategies based on an understanding of your target audience. We are experts in the execution and optimization of digital advertising, social media management, automatic lead generation and qualification, programming and integration of marketing automation platforms.
We help your company generate more sales through digital channels with strategy, data and technology.
We are Hubspot Solutions Providers
Digitalization and Optimization of Sales Processes
What do we solve?
If your company does not have a standardized sales process and relies on “star salespeople,” and if you do not have enough data to measure the effectiveness of your sales process and return on investment, then this service is for you.
At Focux Digital, we focus on understanding the value proposition of your product or service and the connection with your customers. We align the commercial strategy and processes of your company with the strategy and implementation of digital platforms such as CRMs to carry out an automated management of the sales process based on data.
We optimize your company’s sales cycle to generate more sales in less time.
We are Hubspot Solutions Providers
Digital Customer Service Management
What do we solve?
Your customers communicate with your company through various digital and physical channels to seek advice or obtain post-sales services. If your company does not have these communication channels and the data they generate centralized to ensure a consistent and memorable experience, then this service is of interest to you.
Our “Digital Ecosystem Strategic Framework”® methodology is based on understanding your customer and their experience throughout their journey. At Focux Digital, we enable and integrate your organization’s digital channels for omnichannel communication with your customers, generating relevant data that enables you to make strategic decisions aimed at delivering an excellent customer experience.
We implement digital tools to measure customer satisfaction at each touchpoint with the company.
Digital Maturity Model Consulting
What do we solve?
If your company needs to start a digital transformation process but doesn’t know where to start or doesn’t have a defined methodology. If you want to reach the next digital level but don’t have a defined action plan, then this service is for you.
To reach the next digital level, it is necessary to know the current state of your organization. Focux Digital has a world-class methodology: The “Digital Maturity Model of Focux Digital” is based on 5 mega-capabilities and 72 digital capabilities to establish the current state of your organization and define a roadmap of transversal initiatives in the 3 pillars of digital transformation: people, processes, and technology.
We trace the path to follow to take your organization to the next digital level.
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