This is what we do
Service Hub is often the next step organizations take when they are working on their comprehensive digital Customer Experience strategy and have already successfully implemented the Marketing Hub and Sales Hub modules .
At Focux Digital we have the methodology and experience to ensure that your company properly implements Service Hub. We help you define the Customer Journey of your customers and the moments of truth to automate the sending of customer satisfaction surveys, design a registration system, classification and management of PRQs for your company to deliver the experience that your customers deserve.
We are Hubspot Platinum Solutions Partner
How we do it
We understand your organization's customer relationship strategy and customer experience.
Through our proprietary methodology “Digital Ecosystem Strategic Framework” we define the strategic objectives and goals related to the customer experience that the company wants to achieve. We understand the communication and customer service channels that are enabled in your organization.
Define the Customer Journey Map of your target customers
We use digital logic flow diagrams to define your customers’ journey and their relationship with your organization in the different channels, taking into account Omnichannel principles. We find the critical moments of relationship where we can perform automated satisfaction surveys and define how your PQR management system is.
We customize Hubspot for your organization
We help you design and automate the sending of customer satisfaction surveys depending on the stage of relationship with the company: NPS, CSAT, CES or personalized. We define and configure an automated system for the reception, classification, assignment and management of PQRs. We design and program data visualization and analytics panels for surveys and PQRs.
Reasons why your company needs it
Because we believe that a basic Setup and Onboarding process of Hubspot modules such as Service Hub is not enough . The implementation of the platform must be done based on a deep strategic understanding of your business, your goals, your processes and most importantly: YOUR CUSTOMER experience.
Because you’ve probably already come a long way in implementing a digital transformation strategy for your customer relationship and you know that the next step is to integrate your organization’s customer service processes into a single platform such as Hubspot.
Because from experience we know that when you properly implement Service Hub in your organization, you will be able to properly track in real time the management and performance of your customer experience team, especially in the management of PQRs. This will optimize response times when your customer needs you, increasing satisfaction, enhancing the image and positioning of your brand.
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